Elder Care in Washington, District of Columbia

- Skill Highlights - Behavioral Health – Care Giver Psych and mental health care Administering medication Patient evaluation/ intervention/counseling Diabetes, Hospice & Stroke Patient Care Feeding & Mobility assistance Case Management Healthcare billing/Medical Records In- and out-patient care Wound cleaning/care Patient and family advocacy Medical clinical procedures Prenatal nutrition/care Retail pharmacy procedure knowledge Prescription filling Medication inventory management HIPAA compliance Health insurance processing - Administrative Skills - Running staff meetings Supervisory duties Problem resolution Prioritizing/managing deadlines Organizational skills Customer service Legal administrative support Meets/exceeds goals Administrative operations/support Employee training and development Business correspondence Filing and data archiving Apt/meetings/scheduling Legal/non-legal research Excellent telephone etiquette Leadership/communication skills Computer Skills: MS Office Internet Windows XP/Vista Tax and Inventory Software Janetta Pitt Potomac, Md 240-318-... - [email protected] Overview - Over twenty five  years of customer service experience. Over seven years call center experience. Seven  years of management experience Over ten years experience as a Concierge. Three years Volunteering for Church functions. Over twenty five years caring for adults and children, with and without Autism. Seven years Courier/Transportation services Over seventeen years experience as Receptionist/secretary. Work Experience Contractor/Private Duty Caregiver/Nurse Assistant Potomac, MD 20854   Private Clients 1989 to 2017 Cared for clients with a variety of needs, which includes, but is not limited to, clients with Autism, Dementia, Alzheimer's, Diabetes and more. Transported clients to routine and non routine outings/appointments Tutored, coached, and/or assisted with hygiene, cooking and other everyday needs CVS — Rockville, MD — Pharmacy Tech, 2004 to 2009 Executed customer transactions, including purchases, returns, prescription drop off and pick up Performed data entry, and accurately filled and dispensed prescriptions Effectively resolved insurance rejections and other RX issues Communicated, directly with doctors’ offices via telephone, fax and email Managed large sums of cash and credit card sales daily. The Hope Center  — Washington, DC — Office Manager/Assistant to the Director, 2000 to 2003 Established new and maintained existing customer accounts, hired and trained new and existing staff Prepared financial and regulatory reports required by laws, regulations or boards of directors Managed petty cash; received, recorded, and banked cash, checks, and vouchers; and  reconciled records of bank transactions Ordered and maintained inventory Maintained and prioritized daily tasks and projects including call log’s, appointments, travel and expense reports; payroll, and general errands. Optometrist Office — Bethesda, MD — Medical Office Assistant, 1998 to 2000 Politely answered phones, scheduled and confirmed appointments Performed clerical duties, such as word processing, data entry, and managed files. Prepared patient rooms prior to their arrival, assisted with inventory, supply orders and restocked supplies. Education - Montgomery College — Nursing/Law, Rockville, MD Computer Learning Institute — MCSE, Silver Spring, MD Sanz — Medical Assistant, Silver Spring, MD