Elder Care in Jersey City, New Jersey

Health insurance professional with more than 10 years of industry experience. Expertise includes call center management, customer service, regulatory compliance and quality assurance. Consistent record for achieving service and operational metrics, collaborating with internal partner organizations, building customer relationships and promoting service excellence. Depth and breadth of experience encompasses explanation of benefits, claim inquiries and disputes, escalations and root cause analyses. Served member and professional clientele including member organizations, individual members, health care providers, hospitals, labs, device and prescription drug vendors