Elder Care in St. Catharines, Ontario

Professional Profile Highly motivated, detail-oriented, solution focused professional with experience and proven record of achievement, within all levels of business management and administration, across diverse industries. Core Competencies Outstanding interpersonal and communication skills Excellent client relationship management Strong organizational and analytical skills Exceptional ability to multitask without compromising quality or productivity Excellent work ethic surpassing expected goals and objectives Effective troubleshooting and problem resolution Enthusiastic about life-long learning Accurate records and information management Enhanced computer skills using Microsoft Office Suite (Word, Excel, Power Point, Outlook, Access) and Microsoft Customer Relations Management (CRM) Multilingual: English, Croatian, Slavic languages Employment History and Accomplishments 2015 - present Client Advocate, Advisor and Care Provider Providing advisory and non-medical caregiving services to the residents of Ottawa and surrounding communities Monitor and ensure clients’ safety, well-being and access to appropriate services Advise on and assist with all aspects of daily living activities Accompany clients to various medical and non-medical appointments and activities Assist with residential transfers ensuring clients’ best interests are observed 2013 - 2... Hillcrest Manor - Assisted Living Retirement Home On-Site Manager/Coordinator/ Caregiver Contributed to overall well-being of the residents by improving meal planning, nutritional value, food preparation processes and food management, selecting and training competent staff Maintained accurate record-keeping; assisted with personal care when necessary Built trust in dealing with medical and pharmaceutical professionals resulting in quicker responses and better overall care of the residents Improved day-to-day work flow by establishing an organized daily/weekly task schedule resulting in timely response to residents' needs 2009 - 2... Ensil Canada Inc., Markham, ON Customer Service & Electronic Repair Lab Manager/ Sales Coordinator Managed and supervised day to day operations of an engineering and repair facility dealing with defense (military) and commercial/industrial equipment. 1988 - 2... Couture Concepts Inc., West Lincoln, ON Owner/Operator Designed and manufactured outfits for dance, skate and entertainment industry. Education 2012 - 2... Trillium College Medical Office Assistant - Honours Diploma 2011 Durham College Microsoft Office 2007/201... Professional 2000 Niagara College Small Business Fundamentals & Self-employment 1972 Philosophical University of Zagreb, Croatia Linguistics Certificates Canadian Red Cross, CPR, Level C Current Police Background Check Government of Canada - Secret II - Security Clearance, valid until 2019 Community Involvement 2012 - 2... Peterborough Regional Health Centre Volunteer - Emergency Room 2002 - 2... Niagara College Voice of Experience - Guest speaker 2002 - 2... West Lincoln Chamber of Commerce Member and Corporate Sponsor Awards and Recognition 2004 Niagara College Business Development Centre “Success Stories” recognition 2002 West Lincoln Chamber of Commerce Business of the Year Nomination 2000 Niagara Entrepreneur of the year Awards, Finalist 2000 Member of Parliament - Manpower Award for Technological Innovation